CD Biosynsis is committed to providing high-quality products to our customers. We understand that issues may occasionally arise, and we are here to help. This policy outlines the conditions under which returns are accepted.
1. Eligibility for Returns
We only accept returns for products that are defective or damaged upon receipt, or if the product does not meet the specifications as described on our website or in your order.
To be eligible for a return, please ensure that:
- The product was purchased directly from CD Biosynsis.
- You contact us within 14 days of receiving your order to report the issue.
- The product is in the same condition that you received it, unused or unopened, and in its original packaging, unless the damage or defect was not apparent until opening.
- You provide proof of purchase (e.g., order number, invoice).
- You provide clear evidence of the product issue (e.g., photographs of the damage or defect).
2. Non-Returnable Items
We do not accept returns for:
- Products that have been used, altered, or damaged by the customer.
- Products returned without prior authorization.
- Products for which the return request is made outside the specified timeframe.
- Change of mind or ordering errors by the customer.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Please contact our Customer Service team at info@biosynsis.com or call us at 1-631-637-0420 within 14 days of receiving your order. Please provide your order number, a description of the product issue, and supporting evidence (e.g., photos).
- Return Authorization: Our Customer Service team will review your request. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Shipping the Product: Securely package the product in its original packaging (if possible) and include the RMA number. Ship the product to the address provided by our Customer Service team. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
4. Inspection and Refunds/Replacements
Once we receive the returned product, our quality control team will inspect it.
- If the defect or damage is confirmed, we will, at our discretion:
- Provide a full refund to your original method of payment, including any original shipping charges.
- Send you a replacement product at no additional cost.
- If the product is found not to be defective or if the damage is due to customer misuse, we reserve the right to reject the return and will ship the product back to you at your expense.
We will notify you of the outcome of our inspection and the status of your refund or replacement within [Insert Number, e.g., 5-7] business days of receiving the returned item.
5. Contact Information
If you have any questions about our Return Policy, please contact us:
- Email: info@biosynsis.com
- Phone: 1-631-637-0420
- Address: SUITE 206, 17 Ramsey Road, Shirley, NY 11967, USA
CD Biosynsis reserves the right to amend this Return Policy at any time. Any such amendments will be effective immediately upon posting on our website.
