{"id":913,"date":"2025-05-29T05:46:45","date_gmt":"2025-05-29T05:46:45","guid":{"rendered":"https:\/\/www.biosynsis.org\/blog\/?p=913"},"modified":"2025-05-29T05:47:19","modified_gmt":"2025-05-29T05:47:19","slug":"return-policy","status":"publish","type":"post","link":"https:\/\/www.biosynsis.com\/blog\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"<p><strong><span class=\"selected\">CD Biosynsis<\/span><\/strong><span class=\"selected\"> is committed to providing high-quality products to our customers. We understand that issues may occasionally arise, and we are here to help. This policy outlines the conditions under which returns are accepted.<\/span><\/p>\n<p><strong><span class=\"selected\">1. Eligibility for Returns<\/span><\/strong><\/p>\n<p><span class=\"selected\">We only accept returns for products that are defective or damaged upon receipt, or if the product does not meet the specifications as described on our website or in your order.<\/span><\/p>\n<p><span class=\"selected\">To be eligible for a return, please ensure that:<\/span><\/p>\n<ul>\n<li><span class=\"selected\">The product was purchased directly from CD Biosynsis.<\/span><\/li>\n<li><span class=\"selected\">You contact us within 14<\/span><span class=\"selected\">\u00a0days of receiving your order to report the issue.<\/span><\/li>\n<li><span class=\"selected\">The product is in the same condition that you received it, unused or unopened, and in its original packaging, unless the damage or defect was not apparent until opening.<\/span><\/li>\n<li><span class=\"selected\">You provide proof of purchase (e.g., order number, invoice).<\/span><\/li>\n<li><span class=\"selected\">You provide clear evidence of the product issue (e.g., photographs of the damage or defect).<\/span><\/li>\n<\/ul>\n<p><strong><span class=\"selected\">2. Non-Returnable Items<\/span><\/strong><\/p>\n<p><span class=\"selected\">We do not accept returns for:<\/span><\/p>\n<ul>\n<li><span class=\"selected\">Products that have been used, altered, or damaged by the customer.<\/span><\/li>\n<li><span class=\"selected\">Products returned without prior authorization.<\/span><\/li>\n<li><span class=\"selected\">Products for which the return request is made outside the specified timeframe.<\/span><\/li>\n<li><span class=\"selected\">Change of mind or ordering errors by the customer.<\/span><\/li>\n<\/ul>\n<p><strong><span class=\"selected\">3. Return Process<\/span><\/strong><\/p>\n<p><span class=\"selected\">To initiate a return, please follow these steps:<\/span><\/p>\n<ol>\n<li><strong><span class=\"selected\">Contact Us:<\/span><\/strong><span class=\"selected\"> Please contact our Customer Service team at info@biosynsis.com<\/span><span class=\"selected\"> or call us at 1-631-637-0420<\/span><span class=\"selected\"> within 14 <\/span><span class=\"selected\">days of receiving your order. Please provide your order number, a description of the product issue, and supporting evidence (e.g., photos).<\/span><\/li>\n<li><strong><span class=\"selected\">Return Authorization:<\/span><\/strong><span class=\"selected\"> Our Customer Service team will review your request. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.<\/span><\/li>\n<li><strong><span class=\"selected\">Shipping the Product:<\/span><\/strong><span class=\"selected\"> Securely package the product in its original packaging (if possible) and include the RMA number. Ship the product to the address provided by our Customer Service team. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.<\/span><\/li>\n<\/ol>\n<p><strong><span class=\"selected\">4. Inspection and Refunds\/Replacements<\/span><\/strong><\/p>\n<p><span class=\"selected\">Once we receive the returned product, our quality control team will inspect it.<\/span><\/p>\n<ul>\n<li><span class=\"selected\">If the defect or damage is confirmed, we will, at our discretion:<\/span>\n<ul>\n<li><span class=\"selected\">Provide a full refund to your original method of payment, including any original shipping charges.<\/span><\/li>\n<li><span class=\"selected\">Send you a replacement product at no additional cost.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span class=\"selected\">If the product is found not to be defective or if the damage is due to customer misuse, we reserve the right to reject the return and will ship the product back to you at your expense.<\/span><\/li>\n<\/ul>\n<p><span class=\"selected\">We will notify you of the outcome of our inspection and the status of your refund or replacement within [<\/span><strong><span class=\"selected\">Insert Number, e.g., 5-7<\/span><\/strong><span class=\"selected\">] business days of receiving the returned item.<\/span><\/p>\n<p><strong><span class=\"selected\">5. Contact Information<\/span><\/strong><\/p>\n<p><span class=\"selected\">If you have any questions about our Return Policy, please contact us:<\/span><\/p>\n<ul>\n<li><span class=\"selected\">Email: <a href=\"mailto: info@biosynsis.com\" data-contact-email=\"\">info@biosynsis.com<\/a><\/span><\/li>\n<li><span class=\"selected\">Phone: 1-631-637-0420<\/span><\/li>\n<li><span class=\"selected\">Address: SUITE 206, 17 Ramsey Road, Shirley, NY 11967, USA<\/span><\/li>\n<\/ul>\n<p><span class=\"selected\">CD Biosynsis reserves the right to amend this Return Policy at any time. Any such amendments will be effective immediately upon posting on our website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CD Biosynsis is committed to providing high-quality products to our customers. We understand that issues may occasionally arise, and we are here to help. This policy outlines the conditions under which returns are accepted. 1. Eligibility for Returns We only accept returns for products that are defective or damaged upon receipt, or if the product&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/posts\/913"}],"collection":[{"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/comments?post=913"}],"version-history":[{"count":109,"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/posts\/913\/revisions"}],"predecessor-version":[{"id":916,"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/posts\/913\/revisions\/916"}],"wp:attachment":[{"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/media?parent=913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/categories?post=913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.biosynsis.com\/blog\/wp-json\/wp\/v2\/tags?post=913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}